Safety note: Never share your seed phrase, private keys, wallet password, or recovery words with any website or support agent. Always verify downloads through official sources.

SYMPTOMS

Common issues to sort calmly

  • Sync is slow or appears stuck.
  • A restored wallet does not show the expected history yet.
  • A swap quote changed before confirmation.
  • A support profile asks for private recovery information.

BOUNDARIES

What troubleshooting should never require

Troubleshooting should not require posting seed phrases, private keys, wallet passwords, or recovery words. If a helper asks for those, stop the conversation.

Document the symptom, app version, device type, and transaction ID when appropriate, but keep private wallet material private.