Safety note: Never share your seed phrase, private keys, wallet password, or recovery words with any website or support agent. Always verify downloads through official sources.

PREP

Before restoring

  • Confirm you are using a clean device and verified app source.
  • Disconnect from screen sharing and close unknown browser tabs.
  • Have your recovery words ready offline, away from cameras.
  • Expect sync time; slow synchronization is not proof that support needs your phrase.

DANGER

What fake restore pages ask for

Fraud pages often imitate wallet recovery screens and ask users to paste seed phrases into a web form. That is not a normal safety step. A support agent, validator, swap desk, or indexing service should never need your recovery words.

If you entered your phrase into a website, assume the phrase is compromised.